Abdul Malek A. Tambi, Maznah Che Ghazali, Nor Azli Abdul Rahim (2008) Service quality at an Inland Revenue Board's branch office in Malaysia.Total Quality Management & Business Excellence, Volume 19, (9), pp 963 - 968 [pdf]
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Abdul Malek A. Tambi, Maznah Che Ghazali, Norasikin Yahya (2008) The ranking of higher education institutions: A deduction or delusion? .Total Quality Management & Business Excellence, Volume 19, Issue 10 October, pp 997 - 1011 [pdf]
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Kanji, G.K., Malek, A. and Wallace, W. (1999) A Comparative Study of Quality Practices In Higher Education Institutions In The US And Malaysia. Total Quality Management, Vol. 10, No. 3, pp. 357-371 [pdf]
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Kanji, G.K. and Malek, A. (1999) Total Quality Management in UK Higher Education Institutions. Total Quality Management, Vol. 10, No. 1, pp. 129-153 [pdf]
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Kanji, G.K. and Malek, A. (1998) Total Quality Management and Higher Education In Malaysia. Total Quality Management, Vol. 9, No. 4 & 5, pp. S130-S132. [pdf]
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Kanji, G.K. and Malek, A. (2001) Business Excellence In Higher Education. West Sussex: Kingsham Press, U.K. ISBN 0-9527912-2-6
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Kanji, G.K. and Malek, A. (1999) Quality System In Higher Educational Institutions, in The Best In Quality, International Academy for Quality, Vol 10, M.N. Sinha (ed), ASQ Quality Press, Milwaukee, Wisconsin, pp.
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Kanji, G.K. and Malek, A. (1999) TQM Critical Success Factors in Malaysia Higher Education, Proceedings of TQM for Higher Education Institutions II, Verona, Italy, 30-31 August, pp.
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Showing posts with label Service quality. Show all posts
Showing posts with label Service quality. Show all posts
Sunday, December 14, 2008
Thursday, June 29, 2006
Harlina Suzana Jaafar, UiTM, PhD - Logistics Service Quality
, Rafiq, M. and Jaafar, H.S. (2007) Measuring Customers’ Perceptions of Logistics Service Quality of 3PL Service Providers. Journal of Business Logistics, Vol. 28 (2), pp.159-175 [html] [Pdf]
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Jaafar, H.S. and Rafiq, M. (2005) Logistics Outsourcing Practices in the UK: A Survey. International Journal of Logistics: Research and Applications. Vol. 8 No (4 ), pp.299-312. [pdf]
Cited by:
1. National Guidance Research Forum (NGRF)-UK, LMI Future Trends, Logistics Research, [web]
2. Stephens, C. (2006) Enablers and Inhibitors to Horizontal Collaboration Between Competitors: An Investigation in UK Retail Supply Chains. PhD Thesis, Cranfield University, UK. [pdf]
3. Mauro Vivaldini, Fernando Bernardi de Souza and Silvio Roberto Ignácio Pires (2006) Proposta de uma estrutura conceitual sobre o papel dos prestadores de serviços logísticos (PSLs) em cadeias de suprimentos colaborativas: um estudo teórico. XIII SIMPEP – Bauru, SP, Brasil, 6 a 8 de Novembro de 2006 [pdf1] [pdf2]
4. Marasco, A. (2008) Third-party logistics: A literature review. International Journal of Production Economics, Volume 113, Issue 1, pp. 127-147 [pdf]
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Jaafar, H.S. and Rafiq, M. (2005) Customers' Perceptions of Third Party Logistics Provider in the United Kingdom: A Structural Equation Analysis, in Research Methodologies in Supply Chain Management (eds. Seuring, Muller, Kotzab, Reiner), Physica Verlag, Heidelberg, Germany, pp. 187-202. ISBN 3-7908-1583-7 [pdf]
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Jaafar, H.S. and Rafiq, M. (2003) Logistics Service Quality and Relationship Quality in Third Party Relationships. Proceedings of the 8th Logistics Research Network (LRN) Conference (eds. Menachod, D. et al), London, United Kingdom,12th September, pp. 209-216. ISBN 1-904564-02-x [Pdf]
Cited by:
Durvasula, S., Lysonski, S. and Mehta, S. C. (2006) Competitive Positioning in International Logistics: Identifying a System of Attributes Through Neural Networks and Decision Trees.
Journal of Global Marketing, Vol. 20, Iss. 1; pp. 75-88 [pdf]
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Jaafar, H.S. (2003) Logistics Service Quality and Relationship Quality in Third Party Logistics Providers: Customers' Perceptions. Proceedings of the 2nd. Malaysian Research Group (MRG) Annual Conference 2003, 27th September, Manchester, United Kingdom
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Jaafar, H.S. (2003) Logistics Service Quality, Relationship Quality and Commitment in Third Party Logistics. Proceedings of the 8th European Logistics Association (ELA) Doctorate Workshop , Monchy-St Eloi, France, 25-27th June, pp. 95-105. ISBN 3-924606-40-4
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Jaafar, H.S. and Rafiq, M. (2003) Logistics Service Quality and Commitment in Third Party Logistics. Proceedings of the Asia Pacific Business Environment Conference: Innovative Responses To Regional Events, Shah Alam, Malaysia, 21-22th January.
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Jaafar, H.S. and Rafiq, M. (2004) Logistics Outsourcing in the UK: A Survey. Proceeding of the 9th Logistics Research Network (LRN) Conference, 9-10th September, Dublin, Ireland. (Awarded Best Conference Paper).
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Jaafar, H.S. and Rafiq, M. (2004) Service Quality, Relationship Quality and Loyalty in Third Party Logistics: A Conceptual Model and Propositions. Proceedings of 33rd European Marketing Academy Annual Conference (EMAC), Murcia, Spain.
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Jaafar, H.S. and Rafiq, M. (2005) Measuring Logistics Service Quality Process: Further Empirical Investigation. (Proceeding of the 34th European Marketing Academy Annual Conference (EMAC) Conference), 24-27th May, Milan, Italy.
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Jaafar, H.S. (2006) Logistics Service Quality and Relationship Quality in Third Party Relationships. Unpublished PhD Thesis, Loughborough University. [PhD Award]
--------------------------
--------------------------
Jaafar, H.S. and Rafiq, M. (2005) Logistics Outsourcing Practices in the UK: A Survey. International Journal of Logistics: Research and Applications. Vol. 8 No (4 ), pp.299-312. [pdf]
Cited by:
1. National Guidance Research Forum (NGRF)-UK, LMI Future Trends, Logistics Research, [web]
2. Stephens, C. (2006) Enablers and Inhibitors to Horizontal Collaboration Between Competitors: An Investigation in UK Retail Supply Chains. PhD Thesis, Cranfield University, UK. [pdf]
3. Mauro Vivaldini, Fernando Bernardi de Souza and Silvio Roberto Ignácio Pires (2006) Proposta de uma estrutura conceitual sobre o papel dos prestadores de serviços logísticos (PSLs) em cadeias de suprimentos colaborativas: um estudo teórico. XIII SIMPEP – Bauru, SP, Brasil, 6 a 8 de Novembro de 2006 [pdf1] [pdf2]
4. Marasco, A. (2008) Third-party logistics: A literature review. International Journal of Production Economics, Volume 113, Issue 1, pp. 127-147 [pdf]
--------------------------
Jaafar, H.S. and Rafiq, M. (2005) Customers' Perceptions of Third Party Logistics Provider in the United Kingdom: A Structural Equation Analysis, in Research Methodologies in Supply Chain Management (eds. Seuring, Muller, Kotzab, Reiner), Physica Verlag, Heidelberg, Germany, pp. 187-202. ISBN 3-7908-1583-7 [pdf]
--------------------------
Jaafar, H.S. and Rafiq, M. (2003) Logistics Service Quality and Relationship Quality in Third Party Relationships. Proceedings of the 8th Logistics Research Network (LRN) Conference (eds. Menachod, D. et al), London, United Kingdom,12th September, pp. 209-216. ISBN 1-904564-02-x [Pdf]
Cited by:
Durvasula, S., Lysonski, S. and Mehta, S. C. (2006) Competitive Positioning in International Logistics: Identifying a System of Attributes Through Neural Networks and Decision Trees.
Journal of Global Marketing, Vol. 20, Iss. 1; pp. 75-88 [pdf]
--------------------------
Jaafar, H.S. (2003) Logistics Service Quality and Relationship Quality in Third Party Logistics Providers: Customers' Perceptions. Proceedings of the 2nd. Malaysian Research Group (MRG) Annual Conference 2003, 27th September, Manchester, United Kingdom
--------------------------
Jaafar, H.S. (2003) Logistics Service Quality, Relationship Quality and Commitment in Third Party Logistics. Proceedings of the 8th European Logistics Association (ELA) Doctorate Workshop , Monchy-St Eloi, France, 25-27th June, pp. 95-105. ISBN 3-924606-40-4
--------------------------
Jaafar, H.S. and Rafiq, M. (2003) Logistics Service Quality and Commitment in Third Party Logistics. Proceedings of the Asia Pacific Business Environment Conference: Innovative Responses To Regional Events, Shah Alam, Malaysia, 21-22th January.
--------------------------
Jaafar, H.S. and Rafiq, M. (2004) Logistics Outsourcing in the UK: A Survey. Proceeding of the 9th Logistics Research Network (LRN) Conference, 9-10th September, Dublin, Ireland. (Awarded Best Conference Paper).
--------------------------
Jaafar, H.S. and Rafiq, M. (2004) Service Quality, Relationship Quality and Loyalty in Third Party Logistics: A Conceptual Model and Propositions. Proceedings of 33rd European Marketing Academy Annual Conference (EMAC), Murcia, Spain.
--------------------------
Jaafar, H.S. and Rafiq, M. (2005) Measuring Logistics Service Quality Process: Further Empirical Investigation. (Proceeding of the 34th European Marketing Academy Annual Conference (EMAC) Conference), 24-27th May, Milan, Italy.
--------------------------
Jaafar, H.S. (2006) Logistics Service Quality and Relationship Quality in Third Party Relationships. Unpublished PhD Thesis, Loughborough University. [PhD Award]
--------------------------
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