Sunday, December 14, 2008

Abdul Malek A. Tambi, UiTM, PhD - Total Quality Management and Higher Education In Malaysia.

Abdul Malek A. Tambi, Maznah Che Ghazali, Nor Azli Abdul Rahim (2008) Service quality at an Inland Revenue Board's branch office in Malaysia.Total Quality Management & Business Excellence, Volume 19, (9), pp 963 - 968 [pdf]
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Abdul Malek A. Tambi, Maznah Che Ghazali, Norasikin Yahya (2008) The ranking of higher education institutions: A deduction or delusion? .Total Quality Management & Business Excellence, Volume 19, Issue 10 October, pp 997 - 1011 [pdf]
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Kanji, G.K., Malek, A. and Wallace, W. (1999) A Comparative Study of Quality Practices In Higher Education Institutions In The US And Malaysia. Total Quality Management, Vol. 10, No. 3, pp. 357-371 [pdf]
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Kanji, G.K. and Malek, A. (1999) Total Quality Management in UK Higher Education Institutions. Total Quality Management, Vol. 10, No. 1, pp. 129-153 [pdf]
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Kanji, G.K. and Malek, A. (1998) Total Quality Management and Higher Education In Malaysia. Total Quality Management, Vol. 9, No. 4 & 5, pp. S130-S132. [pdf]
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Kanji, G.K. and Malek, A. (2001) Business Excellence In Higher Education. West Sussex: Kingsham Press, U.K. ISBN 0-9527912-2-6
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Kanji, G.K. and Malek, A. (1999) Quality System In Higher Educational Institutions, in The Best In Quality, International Academy for Quality, Vol 10, M.N. Sinha (ed), ASQ Quality Press, Milwaukee, Wisconsin, pp.
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Kanji, G.K. and Malek, A. (1999) TQM Critical Success Factors in Malaysia Higher Education, Proceedings of TQM for Higher Education Institutions II, Verona, Italy, 30-31 August, pp.
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