Maimunah Sapri, UTM, PhD - Performance measurement in facilities management

Sapri, M and Pitt, M (2005) Performance measurement in facilities management; state of knowledge. In: Khosrowshahi, F (Ed.), 21st Annual ARCOM Conference, 7-9 September 2005, SOAS, University of London. Association of Researchers in Construction Management, Vol. 1, pp 431-40. [pdf]
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Goyal, S, Pitt, M and Sapri, M (2005) Innovation as a facilities management tool. In: Khosrowshahi, F (Ed.), 21st Annual ARCOM Conference, 7-9 September 2005, SOAS, University of London. Association of Researchers in Construction Management, Vol. 2, pp 1225-36. [pdf]